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QMS_D_214_Website Privacy Notice Rev01
Welcome to www.aloxy.io. ThisPrivacy Notice explains what we do with your personal information when you arevisiting www.aloxy.io ("Website") or wish to make a purchaseon the Website. It describes how we collect, use and process your personalinformation, and how, in doing so, we comply with our legal obligations to you.Your privacy is important to us, and we are committed to protecting andsafeguarding your rights.
This Privacy Notice applies tothe personal information of our consumer customers. If you are not a consumer,please contact us and we will provide you with the applicable Privacy Noticefor your situation.
For the purpose of the applicabledata protection legislation, ALOXY NV, a limited company registered undercompany number 0684.650.150 with its registered office at Sint-Pietersvliet 7,2000 Antwerpen of which its VAT registration number is BE0684.650.150 ("we","our" or "us" or “Aloxy”) is the‘controller’ of your personal information. This means we decide why and howyour personal information is used and are responsible for protecting it. Pleaserefer to the end of this notice for our contact and company information.
We may amend this PrivacyNotice from time to time. Please visit this page regularly as we will post anychanges here. Where appropriate, we may also notify you of the changes byemail. Please see further the section Changes below.
If you are dissatisfied withany aspect of this Privacy Notice, you may have legal rights which we havedescribed below where relevant.
When you use the Website, wecollect and use information about you in the course of providing you with ourproducts and services and with customer support. We may collect some or all ofthe information listed below to help us with this:
Depending on the type ofpersonal information in question and the legal grounds (i.e. the ‘lawfulbases’) on which we may be processing your personal information, should youdecline to provide us with such data, we may not be able to fulfil ourcontractual requirements or, in extreme cases, may not be able to continue withour relationship with you.
For details of the lawfulbases that we rely on to be able to use and process your personal information,please see How we use your information.
The purposes for which we useyour personal information and the lawful basis under data protection laws onwhich we rely to do this are explained below.
We will rely on your consent,in certain cases, to send you the following where we invite you to opt-in onthe Website for market research surveys purposes and related communications andto use your responses to those communications individually, or combined withresponses from other individuals, for insight purposes.
You may withdraw your consentat any time.
We will use your personalinformation to comply with our legal obligations, including where the lawrequires us:
We will use your personalinformation to notify you of any product safety or product recall issues.
We may use and process yourpersonal information where it is necessary for us to pursue legitimateinterests (whether ours, in connection with our business, or that of athird party), except where such interests are overridden by your interests orfundamental rights and freedoms, e.g. in the following events:
Processingnecessary for provision of Website
· provision and design of theWebsite and to ensure that the Website’s content is presented as effectively aspossible for you;
· ensuringthe operation of the Website with strictly necessary cookies (please see our CookiePolicy).
Processingnecessary for us to support Website visitors and customers with their enquiries
Processingnecessary for us to respond to changing market conditions and the needs of thevisitors of the Website
Processingnecessary for us to operate the administrative and technical aspects of ourbusiness efficiently and effectively
If you arein the EU, the following applies to you in addition to (and, in case of any inconsistencies, takes precedence over) the other provisions of this section:
We may monitor your use of theWebsite and record your IP address, operating system and browser type, browserversion, previously visited website (referrer URL), monitor resolution,operating system and, if applicable device information (e.g. device type) forsystem administration purposes.
We collect aggregatedstatistics data about visitors to the Website and sales and traffic patterns.This information does not identify users in any personal capacity, and we donot use this information to build profiles on individual users: it justcontains generalised information about the users of the Website.
A cookie (and othertechnologies like pixels and beacons) is a small data file that is placed onyour browser or the hardware of your computer or other device to allow awebsite to recognise you as a user when you return to the website.
We will transfer personal datato third parties only where necessary for the provision of our service orotherwise allowed by the law. Within the scope of the purposes stated here,personal data are transferred to service providers involved in the provision ofour services. In addition to their legal obligation to comply with all dataprotection regulations, these service providers are bound to additionalcontractual data protection requirements. This includes in particularcontractual obligations as a processor (in accordance with requirements of Art.28 GDPR). In particular, we may share your information with any of thefollowing groups:
Your personal information maybe transferred outside of the European Economic Area (EEA) to the third partiesdescribed in Sharing your information with third parties.
We want to make sure that yourpersonal information is stored and transferred in a way which is secure. Wewill therefore only transfer data outside of the EEA where it is compliant withdata protection legislation and the means of transfer provides adequatesafeguards in relation to your data, for example:
Where we transfer yourpersonal information outside the EEA and where the country or territory inquestion does not maintain adequate data protection standards, we will take allreasonable steps to ensure that your data is treated securely and in accordancewith this Privacy Notice. You can ask to see these by contacting us using thecontact details below.
We care about protecting yourinformation. That's why we put in place appropriate measures that are designedto prevent unauthorised access to, and misuse of, your personal information.
We are committed to taking allreasonable and appropriate steps to protect the personal information that wehold from misuse, loss, or unauthorised access. We do this by having in place arange of appropriate technical and organisational measures, includingencryption measures and disaster recovery plans.
If you suspect any misuse orloss of or unauthorised access to your personal information please let us knowimmediately by contacting our Data Protection Officer using the detailsprovided at the end of this notice.
Unfortunately, thetransmission of information via the internet is not completely secure. Althoughwe will apply our normal procedures and comply with legal obligations toprotect your information, we cannot guarantee the security of your informationtransmitted to the Website and any transmission is at your own risk.
The Website may from time totime contain links to and from other websites. If you follow a link to any ofthose websites, please note that those sites ought to have their own privacypolicies and that we do not accept any responsibility or liability for thosesites or for their privacy policies. Please check those privacy policies beforeyou submit your information to those websites.
We will keep your informationrelating to orders you have placed with us as required by law or otherregulation (for example, because of a request by a tax authority or inconnection with any anticipated litigation).
If you have contacted us witha complaint or query: we will store yourpersonal information for as long as is reasonably required to resolve yourcomplaint or query.
The exceptions to the aboveare where:
When it is no longer necessaryto retain your data, we will delete the personal information that we hold aboutyou from our systems (either by erasing or anonymising that data). After thattime, we may retain aggregated data (from which you cannot be identified) andretain it for analytical and statistical purposes.
You have a number of rights inrelation to your information under data protection law. In relation to certainrights, we may ask you for information to confirm your identity and, whereapplicable, to help us to search for your personal information. Except in rarecases, we will respond to you within one month from either: (i) the date thatwe have confirmed your identity; or (ii) where we do not need to do thisbecause we already have this information, from the date we received yourrequest.
This right enables you toobject to us processing your personal information where we do so for one of thefollowing reasons:
Except for the purposes forwhich we are sure we can continue to process your personal information, we willtemporarily stop processing your personal information in line with yourobjection until we have investigated the matter. If we agree that yourobjection is justified in accordance with your rights under data protectionlaws, we will permanently stop using your personal information for thosepurposes. Otherwise we will provide you with our justification as to why weneed to continue using your personal information.
Where we have obtained yourconsent to process your personal information for certain activities, you maywithdraw this consent at any time and we will cease to use your personalinformation for that purpose unless we consider that there is an alternativelegal basis to justify our continued processing of your data for this purpose,in which case we will inform you of this condition. If you withdraw yourconsent, our use of your personal information before you withdraw is stilllawful.
You may ask us for a copy ofthe information we hold about you at any time, and request us to modify, updateor delete such information. If we provide you with access to the information,we hold about you, we will not charge you for this unless permitted by law. Ifyou request further copies of this information from us, we may charge you areasonable administrative cost. Where we are legally permitted to do so, we mayrefuse your request. If we refuse your request we will always tell you thereasons for doing so.
If you would like to requestaccess to your information, it would assist us with dealing with your requestif you could use the subject heading ‘Data Subject Access Request’, or quotethis over the phone, when contacting us. Please note that this is not mandatoryand we will still deal with any requests without this reference.
You have the right to requestthat we erase your personal information in certain circumstances. Normally,this right exists where:
We would only be entitled torefuse to comply with your request for erasure in limited circumstances and wewill always tell you our reason for doing so.
When complying with a validrequest for the erasure of data we will take all reasonably practicable stepsto delete the relevant data.
You have the right to requestthat we restrict our processing of your personal information in certaincircumstances, for example if you dispute the accuracy of the personalinformation that we hold about you, you object to our processing of yourpersonal information for our legitimate interests or you require us tokeep it in connection with legal proceedings. If we have shared your personalinformation with third parties, we will notify them about the restrictedprocessing unless this is impossible or involves disproportionate effort. Wewill, of course, notify you before lifting any restriction on processing yourpersonal information.
We may only process yourinformation whilst its processing is restricted if we have your consent or arelegally permitted to do so, for example for storage purposes, to protect therights of another individual or company or in connection with legalproceedings.
You have the right to requestthat we rectify any inaccurate or incomplete personal information that we holdabout you. If we have shared this personal information with third parties, wewill notify them about the rectification unless this is impossible or involvesdisproportionate effort. You may also request details of the third parties towhom we have disclosed the inaccurate or incomplete personal information. Wherewe think that it is reasonable for us not to comply with your request, we willexplain our reasons for this decision.
You can access and updatecertain parts of your information by logging into your account on the Website.
If you wish, you have theright to transfer your personal information between service providers where werely on your consent or the performance of your contract as the lawful basis touse that information. In effect, this means that you are able to transfer thedetails we hold on you to another third party. To allow you to do so, we willprovide you with your data in a commonly used machine-readable format so thatyou can transfer the data. Alternatively, we may directly transfer the data foryou if technically possible.
In certain circumstances, youmay contest a decision made about you based purely on automated processing andwhere the processing is not required by law. You may also ask us to stop makingsuch decisions using automated processing alone.
You also have the right tocomplain to your local supervisory authority, in your case the Belgian DataProtection Authority. You can contact them in the following ways:
- Telephone: +32 (0)2 274 48 00 or +32 (0)2 274 48 35
- Website: https://www.dataprotectionauthority.be/citizen
- Email: email@example.com
- Address: Drukpersstraat (rue dela Presse) 35, 1000 Brussels
If you would like to exerciseany of these rights, please contact us on the details provided under How tocontact us. Please note that we may keep a record of your communications to help usresolve any issues that you raise.
We may make changes to thisPrivacy Notice at any time by posting a copy of the modified notice on theWebsite or, where appropriate, by sending you an email with that notice. Any changes will take effect 7 days after the date of our email or the date onwhich we post the modified terms on the Website, whichever is theearlier.
If youhave any queries about this Privacy Notice, including your rights in relationto your personal information, please contact us by email at firstname.lastname@example.org,by phone: +31 6 54707720 or by post at: Sint-Pietersvliet7, 2000 Antwerpen (Belgium).
If youwish to contact us with any general queries or concerns, you can use our Get inTouch page or email us at email@example.com orwrite to us via post to the above address.
Whencontacting us by email or post, please use the subject heading ‘Data protectionquery’ so that we can direct your query to the appropriate department and dealwith it promptly.
QMS_D_214_Website PrivacyNotice Rev01